Francisco Sanabria

Datasite

August 2023 • Present

Site Reliability Engineering • Service Reliability

• Monitoring and analyze performance of our infrastructure using Grafana on top of Mimir, Loki and Prometheus, providing insights to improve performance and system health.
• Maintaining internal Flask applications, ensuring their optimal performance. Providing necessary changes and updates for our own efficiency.
• Using CloudBees (Jenkins) to manage K8s deployments, automating the operational processes.

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IBM

7 years, 11 months • Costa Rica

Cloud Operations Engineer

June 2021 - August 2023

This has been the most integral job role I ever had. So, I have learn a lot. 

In this role, I'm a key contributor to the success of our Infrastructure and IT Operations, working on IBM's largest internal organizations. We are also a really big team, so responsibilities are pretty much segmented. Despite this, I work very closely to the executive core of our internal organization, providing feedback and advise to important decisions along with our solutions and business architects, project managers, customers and clients. I also used to communicate with other professionals from our clients such as DevOps Engineers, Developers, Support Engineers and Project Managers. So, as part of my responsibilities as Cloud Operations Engineer also include providing technical guidance to customers and clients.

These are my day to day activities based on what I mentioned above:

• I Serve as the primary point of contact for edge observability implementations within our clients, adhering to IBM Standards and utilizing tools such as Instana and Turbonomics for cluster onboarding, support, and maintenance.
• Drive client success by implementing proven methods for deploying container orchestration tools, including Openshift and Kubernetes.
• I also collaborate with clients on the implementation and management of Azure cloud solutions, embracing Hybrid Cloud as a strategy for maximizing efficiency and flexibility. This is a completely new stage for us, and we are all learning. 
• Expedite infrastructure and service provisioning using IBM's Terraform provider to meet client needs promptly and effectively. (This have change a bit since the migration of this process to another team)
• Implement continuous integration methodologies to control cluster management and enable efficient monitoring, utilizing repo-oriented Argo CD workflows. Configure Argo CD apps for Helm Repos and other relevant settings.
• Engage in active monitoring and take intelligent actions based on data derived from observability tools such as Instana, New Relic, LogDNA, and SysDig. (I was the point of contact for New Relic's configuration, maintenance and onboarding, but we are not longer using it)

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IT Support Engineer & B2B EDI Specialist

May 2018 - June 2021

As an IT Support Engineer & B2B EDI Specialist at IBM, I played a role in providing connectivity solutions for internal and external partners while designing new problem-solving architectures tailored to business needs. With my extensive experience in IBM Sterling Integration B2B tool and service, I was a key player in ensuring seamless communication between systems.

• Established and maintained connectivity between various systems, including internal and external partners, enabling efficient information exchange and collaboration.
• Designed and implemented innovative solutions for addressing issues and aligning with business requirements, leveraging IBM Sterling Integration B2B tool and service.
• Provided 24/7/365 global infrastructure support, remaining on-call during non-office hours to ensure uninterrupted service and prompt issue resolution.
• Utilized practical knowledge of Linux server administration to manage server instances and maintain application resources, ensuring optimal performance and stability.
• Demonstrated expertise in B2B protocols such as RosettaNet, AS2, and EDI, applying experience with XML, XSLT, and other related mapping tools to configure B2B tools for partners and clients effectively.

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IT Support Specialist

March 2017 - May 2018

During my time as an IT Support Specialist, I played a vital role in ensuring smooth and efficient IT operations for an IBM internal client Service Desk. My responsibilities included providing Level 1 and Level 2 support, as well as delivering exceptional customer care to meet the diverse technical needs of the organization.

• Served as a Subject Matter Expert (SME) for IBM internal client Service Desk operations, contributing to the overall efficiency and effectiveness of the support team.
• Provided Level 1 and Level 2 technical support, troubleshooting and resolving a wide range of IT issues to minimize downtime and ensure continuous business operations.
• Demonstrated expertise in Windows Active Directory Support, effectively managing user accounts, permissions, and access controls.
• Offered comprehensive Desktop Virtualization support for Citrix virtual environments, ensuring seamless user experiences and optimal system performance.

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P2P Specialist + Intership

August 2015 - Dec 2017

In my role as a P2P Practitioner from December 2015 to March 2017, I was responsible for managing invoice, payment, and tax procedures for clients from Mexico, Colombia, and the United Kingdom. I ensured that financial processes were executed accurately and efficiently, maintaining compliance with each country's regulations.

Additional information can be provided upon request.